Employee Assistance Program
24-hour / 365-day / live / confidential response for help with crisis interventions; appointment scheduling; management support; on-site response for CISD [Critical Incident Stress Debriefings]; and other assistance.
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One number for all calls / all hours from employees, family members, Human Resources, and supervisors; toll free, 1-888-520-5400.
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Up to six [6] face-to-face clinical sessions per person, per problem, per year [*]. Standard appointments, Monday through Friday, 9:00am to 5:00pm; many therapists have evening and Saturday hours.
OR clients may choose to have their sessions by telephone; scheduled through JBG with licensed therapists; extended hours, Monday through Saturdays.
Adult children living in the household may receive services until the age of 26.
[*] A break-in-service of ninety [90] days is mandatory between problems. Sessions for marital / relationship and family / child are offered for the group involved; separate additional sessions may be authorized for individuals.
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Solution focused / brief therapy counseling includes, but not limited to:
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Stress
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Work conflicts
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Financial concerns
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Depression
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Loss and grief
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Marital and Relationship
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Separation and divorce
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Parenting
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Substance (alcohol/drug) misuse
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Gambling
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A network of therapists [credentialed according to the standard National Committee for Quality Assurance] is in place throughout Arizona and the United States.
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Post-EAP – or emergency – referral to appropriate resources in the Group’s medical plan, or community resources.
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Provider Services Administrator. A senior JBG staff person confirms with available appointments [dates and times] with providers before giving clients those provider names for their own selection of provider and appointment.
An unlimited service for employees, family members and managers/supervisors.
24-hour / 365-day / live / confidential access by telephone, internet chat and website.
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Access to JBG Personal Care website:
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Locate/Click JBG Personal Care on Home Page;
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Locate/Click “Click here to access your JBG Personal Care
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Enter Company Login [DVA] and click Login;
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Opens to all web-based information and tools
[*] For proposal demonstration, enter employer name of JBG
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Website medical content provided by Mayo Clinic.
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Wellness and other webinars:
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Monthly, live, one-hour sessions for Human Resources staff and senior management;
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30-month inventory of webinars is archived on the JBG Personal Care website for unlimited viewing by employees and family members;
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Rapid turn-around time for JBG Personal Care requests: Twelve (12) business hours for regular cases or six (6) business hours for urgent cases.
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Consultation, resource and referrals include, but are not limited to:
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Adoption
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Parenting
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Elder/adult care
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Prenatal and postnatal care
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Summer care
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Travel resources
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Child care
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Education
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Pet care
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Wellness
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Special needs
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Discount shopping
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Educational materials to support each customized consultation:
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Tip sheets on many topics
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Checklists to help evaluate resources
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Interactive CDs
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Many resources are offered in Spanish translation
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Provider profiles
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Handbooks filled with consumer information
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Customized website offering 5,000+ articles, tip sheets, interactive self-assessments, personal plans, audio files, and articles with resources available in English and Spanish.
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Legal, Financial, and ID Theft Recovery:
LEGAL SERVICES INCLUDE 30-MINUTE FREE APPOINTMENT WITH A LOCAL ATTORNEY [telephone or in-person] AND 25% DISCOUNT ON ATTORNEY FEES.
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Divorce/custody issues
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Estate planning/wills/trusts
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Landlord/tenant issues
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Small Claims
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Bankruptcy
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Buying a home for the first time
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Major life event planning
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Retirement planning
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Criminal
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Real estate
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Personal injury/malpractice
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Adoption
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Budgeting
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Foreclosure prevention
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College fund planning
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Will preparation